Refund & Cancellation Policy
This Refund & Cancellation Policy (“Policy”) applies to the services provided by CashioPay. This Policy explains the conditions under which a customer may request a cancellation or refund for transactions such as mobile recharge and utility bill payments made through our platform.
Customers are advised to read and agree to this policy before completing any transaction on our website or mobile application. During the payment process, users may be required to click an “Accept” or “Agree” button confirming that they understand and accept the terms of this policy. After the order or transaction is completed, the policy may also be shared with customers along with the transaction confirmation.
CashioPay aims to assist its customers as much as possible and follows a transparent and fair refund process.
1. Recharge Transactions
1.1 General Policy
Mobile recharge, DTH recharge, and data card recharge transactions are processed instantly.
Due to the real-time nature of these transactions, once a recharge has been successfully completed, it cannot be cancelled or refunded.
1.2 Exceptions
Refunds may be considered in the following situations:
1. Incorrect Recharge Details
If a customer enters an incorrect mobile number, DTH account number, or data card number and the recharge is successfully processed, the customer should contact our support team immediately.
CashioPay will review the request and attempt to assist with the issue. However, refunds in such cases depend on the policies of the respective telecom service provider and therefore cannot be guaranteed.
2. Technical Failure
If a customer's account is debited but the recharge is not delivered due to a technical error on our platform, CashioPay will verify the transaction and initiate a full refund.
Refund processing time: 3–5 business days
2. Utility Bill Payments
CashioPay allows users to pay multiple utility bills including:
- Electricity bills
- Water bills
- Gas bills
- Landline and broadband bills
- Cable TV bills
- Municipal taxes and other utility services
General Policy
Once a utility bill payment is successfully completed, it cannot be cancelled or refunded, as the payment is instantly processed with the respective biller.
Exception
If a payment is successful on the CashioPay platform but not reflected by the biller within 24–48 hours, customers should contact our support team.
After investigation:
- If the issue is found to be caused by our system or payment partner,
- A full refund will be initiated within 3–7 business days.
3. Requesting a Refund
To request a refund for a failed recharge or bill payment, customers must contact CashioPay within 2–3 business days of the transaction.
Customers can contact us through the support channels mentioned below.
When submitting a refund request, please provide the following information:
- Transaction ID or reference number
- Mobile number / DTH account number / Bill account number (as applicable)
- Transaction amount
- Brief description of the issue
Providing accurate information will help us resolve the issue faster.
4. Processing Time
CashioPay will review all refund requests and respond within 2–3 business days.
If the refund request is approved, the amount will be processed within 3–7 business days and credited to the original payment method used during the transaction.
Please note that refund timelines may vary depending on the payment gateway or banking partner.
5. Important Notes
- CashioPay reserves the right to approve or reject refund requests after verifying the transaction details.
- Refunds will only be processed for eligible transactions such as failed or technical error cases.
- CashioPay may modify or update this policy at any time without prior notice.
6. Governing Law
This policy shall be governed by and interpreted in accordance with the laws of India.
7. Contact Us
If you have any questions regarding this policy or want to request a refund, please contact us:
Email: support@cashiopay.in
Address: India